HR and CSR connection Essay Example | Topics and Well Written Essays - 1000 words

HR and CSR connection - Essay Example The employees, staff, and other personnel make up the bulk of the organization. The HR department serves as the glue that binds all employees together to form one strong team. Without the HR department, the company would definitely fall apart. In addition, the HR staffs ensure that what the organization projects in public is consistent with how the employees are being treated internally. More often, people are seeking for a company that â€Å"walks the talk†. For employees to remain working for the company and forge a sense of loyalty for the organization, their basic employment needs such as timely release of pay checks, health benefits, provision for salary increments, and the like must be attended to. Rewards and compensation packages for those who show outstanding performance must be offered. This way, it is easier for the company to encourage the employees to adhere to the organization’s CSR goals. CSR policies serve as the company’s guiding principles for the proper compliance to legal, ethical, and social standards in delivering services to the public. By ensuring that every employee acts and works according to the CRS policies of the company, the mission and vision of the organization will be realized. Since CRS policies must be acted upon by the staff and employees of the organization, the HR department is seen as an indispensable body in making sure that these policies are being followed by the employees. By showing to the staffs that they are appreciated and recognized, their efforts can easily be directed towards achieving the company’s CSR

History of Germany Essay Example | Topics and Well Written Essays - 1500 words

History of Germany - Essay Example Although nominally a league of equals, in practice the empire was dominated by the largest and most powerful state, Prussia. The period of Bismarck was considered a golden era under whom, Germany rose to become one among the greatest powers of the world. The imperial crown was hereditary in the House of Hohenzollern, the kings of Prussia. The last king in the Prussian era was William II. William became internationally known for his aggressive foreign policy positions and strategic blunders which pushed the German Empire into political isolation and later into World War I. Under William II, Germany no longer had long-ruling strong chancellors like Bismarck. William II wanted Germany to have its "place in the sun" like the British Empire and set Germany to begin colonial efforts in Africa and the Pacific. With much territory in Africa colonized, Germans got only a small share. This created a fight for power, which eventually triggered World War I. Emperor William II abdicated the throne and then Government received an armistice on November 11, 1918 which marked the end of World War I. It also signed the Humiliating Versailles treaty. The imperialism was succeeded by the democratic, yet flawed, Weimar Republic. It was doomed from the beginning since even moderates disliked it and extremists on both the left and right loathed it. It eventually brought Nazis led by Adolph Hitler to power. Nazism or National Socialism refers primarily to the ideology and practices of the Nazi Party under Adolph Hitler; and the policies adopted by the government of Nazi Germany from 1933 to 1945. It established a kind of imperialism on Germany and despised Jews and communists. It ruled Germany during the pre-war period and Hitler became "The Fhrer". He started World War II citing the humiliation of Germany in World War II. Germany was defeated by allied forces in the War. Following Germany's defeat in World War II and the beginning of the Cold War, Germany was split, representing the focus of the two global blocs in the east and west. International plans for the unification of Germany were made during the early years following the establishment of the two states, but to no avail. During the summer of 1989, rapid changes took place in East Germany, which ultimately led to German reunification. Only in 1990 would Germany be reunited. Towards end of the Century, Germany became the centre of attraction in European Union. It is one of the most industrialized and developed nations of the world. (The Causes of World War One (2004)) German Education: The German Empire had a strong influence on German culture, including its education. Kingdom of Prussia was among the first countries in the world (if not the first at all) to introduce free and generally compulsory primary education, consisting of an eight-year course of primary education, Volksschule. Under the German Empire the school system became more centralized. More secondary schools were established, and the state had the right to set standards and to supervise the newly established schools. Four different types of secondary schools developed: A nine-year classical Gymnasium (focusing on Latin and Greek or Hebrew, plus one modern language), a nine-year Realgymnasium

Meaning of life - 2006 singles Essay Example for Free

Meaning of life 2006 singles Essay Have you ever wondered what the meaning of life is, the purpose of our existence. Life is truly a mystery we know very little of our own selves. Something beautiful as a life is something amazing to watch. A life is considered priceless. Life is a treasure among treasures. I consider it a miracle that I am alive and talking to all of you today. The chances of me being here is 1in 5 million, and yet I am here. The same goes for all of you present here today. All of us should feel blessed that we get to experience the privilege of living. The miracle of life begins with the love of two people because of this love a life is created. One good thing leads to another. They’re maybe time that we are challenged, but we should never yield instead we take these challenges as an opportunity to grow in life. If somehow you fall all you need to do is simply stand up again and again. Life is not just a bed of roses we need to fight for what we want and stand for whatever we believe in. Don’t be afraid to encounter risks. It is by taking chances that we learn how to be brave. Don’t shut love out of your life by saying it’s impossible to find time. The quickest way to receive love is to give; the fastest way to lose love is to hold it too tightly; and the best way to keep love is to give it wings. Don’t run through life so fast that you forget not only where you’ve been, but also where you are going. Don’t forget, a person’s greatest emotional need is to feel appreciated. Don’t be afraid to learn. Knowledge is weightless, a treasure you can always carry easily. Don’t use time or words carelessly. Neither can be retrieved. Our generation is so attached to technology that we become like machines. We spend so much time on our gadgets that we fail to notice the things around us. We fail to see the beautiful world around us. Living is not simply eating and breathing is if we spend so much time on our cell phones and playing computer games then we were never alive in the first place. Our life is the greatest gift we are given. The memories we make with our friends and family. We laugh, cry, love and hate these are the proof that we are truly alive. Each and every one of us is irreplaceable all of us are one of a kind. Don’t think of your life as something insignificant maybe just by the act of living you are making someone happy. There is one thing to remember Life is not a race, but a journey to be savored each step of the way.

PolyProd: Organisational Problems and Solutions

PolyProd: Organisational Problems and Solutions It appears that Roberta Jackson is trying to make improvements to the current information management practices. Roberta is an experienced first-level manager working in the headquarters site for the manufacturing and distribution divisions for PolyProd. Although she has acknowledged it will not be an easy task to make such improvements, she identifies that not making such improvements could impact PolyProd millions of dollars in future cost of direct expenses. It could also impact long-term market shares because they would decline in PolyProd products. The task/goal is to change the documentation processes and procedures because there is so much room for errors and manipulation of documents as it goes through many hands of people (Cummings Worley, 2012). There are many obstacles when trying to improve the way some tasks are done, they include, but limited to, an organizations resistance to change, culture and trust issues, and the willingness to learn. Further details will be provid ed within questions 2-4. Problem and Diagnosis: Very similar to many other organizations, creating change in the way a business handles its procedures is always difficult. Due to the size of an organization, the number of employees, the various beliefs and personalities, missions and visions, creating change can be very challenging and difficult. One of the main problems with PolyProd is that it is a big organization that rapidly grew and continues to for 11 years. Because of this rapid growth, PolyProd focuses on increased speed intricacy, and expense of their unique high-volume automated manufacturing processes that produces products. The system that is currently in place at PolyProd is struggling to keep up with the growth; with exponential increase in locations, sales, capital equipments, product lines and personnel support systems such as information and knowledge management system. Secondly, PolyProd has hired temporary and inexperienced personnel which also contribute to the problem. Hiring temporary and inexperienced employees makes it difficult for PolyProd to maintain their culture. According to the case study, over the last several years, there has been friction between the headquarters and the other locations, and the friction is getting worse. There is a disconnect between them both because the other locations feel that the headquarters have demanding attitudes and are also patronizing them. The headquarters on the other hand feel as those they dislike the individualism of those locations. One thing that is evident in the case study is that the headquarters have a strong resistance to change and synchronizes the other locations when it comes to single processes or technology. The case study also acknowledges that there were attempts to create change in the past but have been doomed to failure for the headquarters find such change to be too risky. The key organizational problems at PolyProd are (1) the culture of an organization is difficult to change, because it is what molds the organization. PolyProd has a long history of being a conservative organization who resists change. (2) PolyProd has been rapidally growth in and it makes it hard for the organization to maintain some type of order and conformity. A hard and expensive task that can be done includes creating a new information management system that can update and conform itself and then maintaining that system. (3) The organization experiencing some type of difficulties in having a unified culture because of rapid hiring, insufficient mentoring for employees, promotions, massive outsourcing and also downsizing certain competencies. The organization extensively hires temporary employees which impacts the culture at PolyProd. Since PolyProd is growing rapidly, it is imperative to have a strong culture foundation. If nothing is done from the three listed, PolyProd can exp erience a great impact on revenue and profits which comes from the expansion of the manufacturing and distribution departments; and needs to be addressed in order for the organization to be successful. Problems with Documentation: there is a lack of trust for the documentation system. Since there has been bad past experiences on outdated and incorrect information, there has been a lack of trust for the documentation system. The design department, employees and management at the headquarters are dissatisfied with the documentation system. Secondly, the high manufacturing system, that allows products to be scanned for quality is to high-controlled and could possibly deem products as bad causing a huge loss in quantity in products. In order for me to convince Stewart Jones, it is important to present him with facts, proves, examples, on information that is accessible to employees. Assuming that Stewart Jones is a very busy man, it is a great idea to present the information in a manner that gets straight to the point and provides much detail that he can look after our meeting. Providing a small 3-5 page recommendation report and visual aid should be created during a 30 minute meeting. Within that recommendation report, it is important to create a successful strategy that provides positive outcomes to implement a general organization vision, mission, and/or strategy in creating a documentation system. Also addressed would be the differences within each department and how there is a huge lack of information sharing and communication among departments and locations within the organization. The first solution is implementing a system that can gain the approval and trust among the headquarters management. It is up to them to be willing enough to change their minds and be open to a new and improved program. In order for this to be achieved, awareness needs to be created (Cummings Worley, 2012). Showing how the change is imperative to the success of the company will be an ongoing process and should be reflected in the actions of throughout all management at PolyProd. Failure to do so can destroy the organization slowly. When trying to implement change, leaders are needed to motivate their employees and show them the right way of doing things, and this cannot be done unless the leaders themselves truly believes and trust the change also. Next, PolyProd should create a stronger vision and conformity among the different departments within the organization. Because the organization is growing so rapidly, the lines of communication among employees is diminishing and lack of shared information and knowledge. Empowering managers in the shared vision and shared knowledge to higher needs can be done in hopes of bringing the departments together and having meetings and share the new information technologies. With PolyProd being a huge company, empowering managers and leaders to shift power down from the top of the organizational hierarchy is a great weigh in creating new leaders among their subordinates. The third solution is to implement and sustain a successful and competent hiring of new permanent employees while maintaining a standard for current employees (Cummings Worley, 2012). The culture of PolyProd is changing because of the separation of a shared culture and beliefs. With the ongoing hire of temporary employees, t he organization will continue to breed a culture where temporary employees that lack the skills, knowledge and abilities to connect to the shared goals of the organization. Management has to understand the importance of personal qualities for leading diverse employees. With PolyProd having so many locations worldwide, having a personal, long-term and long-range vision will recognize and support a diverse organizational community. Adaptation is a great way to bring many diverse backgrounds together. It is not forcing them together but slowly integrating them to work as one body. With the organization having interest in a unified culture and emphasizing it, PolyProd can develop a strong culture that encourages teamwork, collaboration, and trust. There are many reasons for failure to change and adapt, according to authors Thomas Cummings and Christopher Worley. A primary solution is better change leadership. Leaders are role models for change and they can provide the motivation and communication that keeps the new change moving forward in the positive direction (Cummings Worley, 2012). There are five important steps when implementing change, they include: motivating change, establish a vision, develop political support, manage the transition and sustainability within the change. My solution would be to focuses on leadership, the system, and the trust and willingness within upper management. It is a great ambition to overcome resistance to change. Leadership can help Roberta by implementing a vision for PolyProd that all employees can understand. Next, a strategy should have the ability to empower all managers within each location and departments to make sure that everyone is on the same track. Apart of implementing change ca n assure that PolyProd has established that there culture has shared vision and beliefs. Besides leadership, sharing knowledge and technology is key to a successful organizational change. The next step would entail leadership to manage the change transition from its current state to the new ideal/desired state. Implementing the information management system can help share networks among all locations including the headquarters and will create a positive and successful change at PolyProd. After implementing the change, the managers can closely monitor and also participate in the employee feedback surveys that will be distribute to employees at least three times a year, or the preference of leadership (Cummings Worley, 2012). Data will be collected to view the progress of PolyProd. With the new system, and sharing a culture of knowledge and technology, PolyProd can maintain unified and can achieve goals and obtain profits from their products.

no pretty pictures :: essays research papers

"Nominated for a 1998 National Book Award for Young People's Literature, No Pretty Pictures: A Child of War is Anita Lobel's gripping memoir of surviving the Holocaust. A Caldecott-winning illustrator of such delightful picture books as On Market Street, it is difficult to believe Lobel endured the horrific childhood she did. From age 5 to age 10, Lobel spent what are supposed to be carefree years hiding from the Nazis, protecting her younger brother, being captured and marched from camp to camp, and surviving completely dehumanizing conditions. A terrifying story by any measure, Lobel's memoir is all the more haunting as told from the first-person, child's-eye view. Her girlhood voice tells it like it is, without irony or even complete understanding, but with matter-of-fact honesty and astonishing attention to detail. She carves vivid, enduring images into readers' minds. On hiding in the attic of the ghetto: "We were always told to be very quiet. The whispers of the trap ped grown-ups sounded like the noise of insects rubbing their legs together." On being discovered while hiding in a convent: "They lined us up facing the wall. I looked at the dark red bricks in front of me and waited for the shots. When the shouting continued and the shots didn't come, I noticed my breath hanging in thin puffs in the air." On trying not to draw the attention of the Nazis: "I wanted to shrink away. To fold into a small invisible thing that had no detectable smell. No breath. No flesh. No sound." It is a miracle that Lobel and her brother survived on their own in this world that any adult would find unbearable. Indeed, and appropriately, there are no pretty pictures here, and adults choosing to share this story with younger readers should make themselves readily available for explanations and comforting words. (The camps are full of excrement and death, all faithfully recorded in direct, unsparing language.) But this is a story that must be told, from the shocking beginning when a young girl watches the Nazis march into Krakow, to the final words of Lobel's epilogue: "My life has been good. I want more." (Ages 10 to 16) --Brangien Davis From Booklist Gr. 6^-12. The truth of the child's viewpoint is the strength of this Holocaust survivor story, told with physical immediacy and no "pride of victimhood." Lobel's ebullient, gorgeously colored illustrated books--from the Caldecott Honor Book On Market Street (1982) to Toads and Diamonds (1996)--give no hint of her dark, terrifying childhood.

Angels, an objective view :: essays research papers

A poll that was published in TIME magazine showed that 69 percent of people believe in Angels, 46 percent of which believe they have a personal guardian angel. Descriptions of these angels include a wide range of appearances. Some are only lights or a hovering golden halo; while others describe their angel as human, half human, or even animal! Angels are said to descend upon those who are in need of salvation (from evil or hell), or who need direction in life, in pain or suffering physically or emotionally, or to those who need simple things such as directions or a winning lottery ticket. Angelic encounters are sometimes life-changing, but always leave the experience spiritually/physically/emotionally revived, comforted, and less negative. "Rocky" situations in one's life are handled easier and with less stress. "Angel contactees" usually describe an instance when things are so bad that they go to a solitary place alone (a bedroom, etc...). An angel then appears. Heavenly music and/or joyful music is heard, a warm, tingly light is felt, sometimes invisible arms are felt embracing the person in distress. Communication is usually telepathic, not always in words but emotion (like a transfer of positive energy). There are numerous other angel stories which involve deceased loved ones visiting those they left behind to reassure the grieving of their well being after death. Or someone will get a vivid image or sudden thought of a close friend or family member minutes before learning about their death. Other stories include lights from familiar sources "forming" into angels (or angelic shapes), a halo suddenly hovering over one's head, or even a mysterious person who saves one's life or helps them out in any way. The "angel" then disappears before being thanked, giving the bewildered a conclusion that they were "touched by an angel". Sometimes angels are not seen but felt. For example, someone may be approaching unseen danger when they are suddenly yanked or pushed out of harm's way by an unseen force. An old wives tale says that when you hear your name called, and you look around to find yourself alone, your guardian angel just saved you from danger or temptation. Angels or angelic-like beings are mentioned in many other religions including several middle-eastern religions, often as animal spirit guides in native American or pagan cultures. However, the majority of angels are reported by people of Catholic or Christian (Protestant) faiths.

Managing People Essay

Introduction Hiring employees is a crucial task for any company, since every employee has a significant role within the firm. It is for this reason that the recruiter(s) must make the right choice while selecting the candidates and make sure that the future employee fits the best the job offer. In order to achieve this essential task, most companies use the selection interview which is a method that allows the recruiter or manager and the candidate to meet each other in order for the recruiter to evaluate the different candidate’s aspects. The selection interview method is the most frequently and extensively used approach for employment selection. However, despite its universality, it has raised numerous issues regarding its reliability especially the perceptual errors involved in the evaluation process. Throughout this document, the general selection interview’s benefits and issues will be mentioned in order to justify its popularity in comparison to other selection methods and identify its main pitfalls. The next part will aim to underline the relation between the selection interview and the eventual perceptual errors engendered during the recruitment. Finally, the legal implication of the selection interview will be discussed with regard to government policy and legislation. The selection interview Torrington and Hall (1995) describes the selection interview as a controlled conversation between one or many interviewers (managers) and one or many candidates with a purpose of: * Gathering information in order to predict how well the candidates would perform in the job offered, by measuring their abilities according to predetermined criteria established by the interviewers. * Facilitating the candidates’ decision-making by providing them with full details of the job opportunity they have applied for and information about the organisation. * Giving each candidate an equal opportunity or a fair hearing. Benefits In an interview, both parts meet each other. This allows a certain assessment to be made that can not be established in any other way (Torrington and Hall, 1995) such as the compatibility of two parts and their ability to work together, or the aptitude of someone to perform efficiently within a team without altering the whole group performance. Moreover the selection interview gives the candidates the ability to ask the interviewers any questions, such as information about the working hours, contract negotiation and so forth, in other words, it creates a public relation between both parts. In a second hand, it allows the recruiter to answer the candidates’ questions, and often to increase the perceived attractiveness of the job (Barclay, 1999) such as high salary etc†¦ In addition, the selection interview costs much less than the other methods such as testing and consultants use. Problems with using selection interview The major issues concerning the selection interview are related to its unreliability, invalidity and subjectivity (Torrington and Hall, 1995), although Webster (1964) conducted research that allowed identifying the following problems: * If the interviewers make their decision very early in the interview’s progress, they will deceive their final decision to the candidate. * Interviewers tend to find out the evidence that the candidate is unfavourable rather than favourable which can be called as overweighting negative information. * Most interviewers make their choice within the first three or four minutes of the interview, and then spent the rest of the time looking for evidence to confirm their first impression. * Primacy and Recency which is the tendency to recall the first few candidates and the last few. Therefore those in the middle of the queue become forgotten by the interviewers. * All the perceptual errors made in the interview selection, which include, stereotyping, Halo effect, discrimination and so forth. The next part will entirely be focused on those major issues with significant examples regarding the selection interview’s situation. The perceptual errors in the selection interview According to (Rollinson, 2002:110) who defines the perception as: â€Å"A mental process involving the selection, organisation, structuring and interpretation of information in order to make inferences and give meaning to the information† Perception plays a significant role in organisations, since it is used by individuals to make judgements, inferences and interpretations. Moreover it reflects how the people respond to what we do and what we say. However the differences in perception result for people seeing different things and inferring different meaning to same stimuli. The manner that people perceive things differs from one individual to another, therefore perception becomes a person’s reality and this can lead to misunderstandings (Mullins, 2001). The selection interview has raised several concerns regarding to its validity and reliability, those issues has been directly associated with the perceptual errors that may occur in a selection interview. The main areas where problems are encountered are: * Stereotyping: This is where people are regrouped in a same category according to various criteria such as their age, gender and race (Racial stereotyping). Stereotyping is also attributing a person with qualities supposed to be general of members of a particular group (Rollinson, 2002). In our selection interview context, a female candidate who applies for a building site engineer job would not get the offer because the interviewer might thing that all females are weak and fragile, even thought the candidate has got better knowledge and education than any male candidate. Another example could be a small computing business ran by young managers supported by young computer engineers. If an older candidate applies for an engineer job, the interviewers might discriminate he or she because of his or her age, in the fear that he/she would not fit into a young working team and that might affect the entire group’s overall effectiveness. A number of studies concluded that interviewers are more likely to give higher ratings on some traits to candidates who are more similar to themselves. For example a study demonstrated that females were generally given lower ratings than that of males by male interviewers (http://www.shlusa.com/litigation/BestPractice/bpg_selectioninterviewing.pdf). * The Halo Effect: This is the assumption that a person has a certain characteristic, therefore he or she will have other characteristics (Rollinson, 2002). If a candidate has good communication skills. This does not mean that he or she will perform effectively as a manger or a group leader. It can happen that the panel member is impressed by one candidate’s criterion, and then the interviewers will give him/her positive evaluation for all other criteria regardless the performance. * Self-fulfilling prophecy: in our selection interview perspective, the Self-Fulfilling prophecy can be thought as the interviewer’s feelings regarding the interviewee. If this first person feels negatively about the candidate, he or she might ask more difficult questions in order to confirm his/her first assumptions. Therefore the candidate will feel uncomfortable when providing. This concern is also valid in the other sense which is the positive interviewer’s positive feeling and the straightforward questions to candidate in order to confirm it., The interviewers will basically tend to confirm their first impression whether it is positive or negative. This issue has a relevant impact on the validity and reliability of the selection interview in the sense that the interviewer’s first impression has a considerable effect on both candidates’ self-confidence and interviewers’ final result. * Attribution Theory: The attribution can be internal or external to a person, i.e. people attribute causes to other people’s behaviour. The internal attribution can be the person’s abilities; intentions etc. whereas the external attribution is the environment, luck etc. To simplify this theory throughout an example, a candidate is sweating during a selection interview, the deduction the interviewer might have is: Does this person sweat because the room is hot (External attribution) or because the candidate is nervous and struggle to answer the question (Internal attribution)? In fact there is a significant difference between those two factors that affects the interviewer’s perception and therefore his/her decision making. Government policy and legislation While organisations are totally free about how they choose their employee, legislation has a significant role in the recruitment and selection methods, especially in attempts to prevent different discriminations such as ethnic origin, sex, age and disability and to guaranty equal opportunities in recruitment (Beardwell and Holden, 2001). The first act was elaborated in 1974 and concerned the discrimination against people with criminal records (The Rehabilitation of Offenders Act 1974). This stipulates that after a certain time, the offender has the right to not reveal his or her sentence to any organisation, and should have the same recruitment chances that everybody else has. Followed by that, sex discrimination Act 1975 (including marital status) and race discrimination Act 1976 were introduced in the United Kingdom in order to protect people from direct and indirect discriminations. Since those acts, women and people from different origins have taken important part within organisations; however the evolution has been done relatively slowly according to national statistics (EOC Annual Report, 1998 and IDS 1997) which indicate the distribution of employment on the grounds of gender and race has slightly changed since those acts; for instance, people from ethnic minority are two and a half times more likely to be unemployed than white population. More recently, the Disability Discrimination Act (1995) was enforced in order to protect people with physical or mental impairment that affect them carrying out normal day-to-day activities and tasks. National statistics (Sly et al.; 1999) reveal that the unemployment rate for disabled people is almost twice that the non-disabled people for the working age. Conclusion We have seen that the reliability of the selection interview is affected by perceptual errors. However it this issue that can be overcome by using a structured interview, which makes the interviewer more involved in the job analysis. It is important to remember that the validity of the interview is improved by building a strong relationship between the content of the job and the structure of the selection method. The questions are relevant to the job requirements, and candidates are assessed according to a unique and specific scoring procedure in other words the same questions are asked to each candidate and rated according to pre-elaborated rating scales (Barclay, 1999). Moreover, the interviewers should have special trainings and practices in order to let them know the various pitfalls met in selection interview and overcome their weaknesses regarding the different aspects of the interview. Despite the existence of other recruitment methods such as testing, group selection, assessment centres, and consultant agencies which reveal to be more expensive and less accurate; the selection interview approach remains the most popular and flexible method used by organisations. Bibliography Barclay, J. (1999) â€Å"Employee Selection: A question of Structure†, Personnel Review, 28 (1/2): 134-151. Barclay, J. (1999) â€Å"Improving Selection Interview with Structure†, Personnel Review, 30 (1): 81-101. Beardwell, I. et al. (2001) Human Resource Management, Edinburgh: Prentice Hall. Mullins L. (2001) Management and Organisational Behaviour, UKPrentice Hall. Rollinson, R. (2002) Organisational Behaviour and Analysis-An Integrated Approach, Edinburgh: Prentice Hall. Thair, T. and Risdon, A. (1999). Women in the labour market: Results from the spring. 1998 labour force survey. Labour Market, March. The Office for National Statistics. Torrington, D. et al. (1995) Human Resource Management, Edinburgh: Prentice Hall. SHL Group plc (2000) http://www.shlusa.com/litigation/BestPractice/bpg_selectioninterviewing.pdf 7/11/2003.